Service AI
This project is an automated phone system that converts incoming voice calls into text and passes the transcribed message to an AI language model. The language model, or LLM, is connected to a vector database that contains information about a specific product. The LLM is powered by LangChain, a framework for developing applications powered by language models. LangChain connects the LLM to the vector database and allows it to interact with its environment. When a customer calls, their voice is transcribed into text in real-time and fed into the LLM. The LLM processes the text, retrieves relevant information about the product from the vector database, and generates a response using LangChain. This response is then converted back into speech by using AI Eleven labs api and played to the customer over the phone. This system allows for efficient and accurate handling of customer inquiries without the need for human intervention.
Category tags:Customer Support
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